Refund Policy for Flight Bookings
At atsouthwest.com, we aim to provide a seamless and satisfactory booking experience for all our customers. Please read our Refund Policy for flight bookings carefully to understand the terms and conditions governing refunds.
1. General Refund Policy
Refunds for flight bookings are subject to the policies of the respective airlines. We recommend that you review the airline’s cancellation and refund policies before making a booking. If you need to cancel or change your flight, please contact us, and we will assist you according to the airline’s policy.
2. Airline-Specific Policies
Each airline has its own set of rules regarding cancellations and refunds. These policies can include non-refundable fares, cancellation fees, and specific conditions under which a refund may be granted. Please ensure that you read and understand these policies at the time of booking.
3. Non-Refundable Fares
Some flight fares may be non-refundable. This will be clearly indicated at the time of booking. Non-refundable fares typically do not allow for any refund after cancellation. In some cases, airlines may offer a credit for future travel instead of a cash refund.
4. Refundable Fares
Refundable fares generally allow for a refund if the flight is canceled within the airline’s specified time frame. However, cancellation fees may apply. The exact refund amount will depend on the airline’s policy and any applicable fees.
5. Cancellation Fees
Cancellation fees are determined by the airline and can vary based on the fare type, route, and time of cancellation. These fees will be deducted from the total refund amount.
6. How to Request a Refund
To request a refund for your flight booking, please contact our customer service team at:
Email: info@atsouthwest.com
Phone: +18446461296
When contacting us, please provide the following information:
- Booking reference number
- Full name
- Details of the flight you wish to cancel
Our customer service team will review your request and inform you of the eligibility for a refund based on the airline’s policy.
7. Refund Processing Time
The processing time for refunds can vary depending on the airline. Once we receive confirmation from the airline, we will process your refund as quickly as possible. Please note that it may take several business days for the refunded amount to appear in your account.
8. Partial Refunds
In some cases, only partial refunds may be available depending on the airline’s cancellation policy and any applicable fees. We will provide you with detailed information regarding the refund amount and any deductions.